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Iasi
0-2.5 Years
Romania
Job Family
Delivery Voice
Job Description (Posting).
To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA and meet the quality standard. (1.) To consistently meet or exceed CSAT parameters as defined for the process. (2.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (3.) Improving skill level throughSelf development or nominating training programs
Skill reverification Tests (4.) Meet the defined Quality Scores. Innovation and Process Improvement (5.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
Skill reverification Tests (4.) Meet the defined Quality Scores. Innovation and Process Improvement (5.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
Qualification
Others
No. of Positions
1
Skill (Primary)
Domain Competencies (BSERV )-ERU & PS-Customer Service Management
Employee Group
Business Line FT
Entity
BSERV
Auto req ID
1289437BR
Expected Date of Closure
25-Sep-2023
Reporting Manager Designation
DEPUTY MANAGER
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