iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.
We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.
As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements.
Opportunity for Disabled Individuals: Join our Contact Center NQF Level 2 Learnership Program
Are you a disabled individual seeking an opportunity to enhance your skills and embark on a rewarding career path? We invite you to apply for our Contact Center NQF Level 2 learnership program, where we aim to equip learners with the necessary skills and knowledge to excel in the contact center industry.
At our organization, we are committed to creating an inclusive and diverse workforce. Our learnership program is designed to provide disabled individuals with valuable training and practical experience, paving the way for potential permanent employment within our organization upon successful completion of the program.
Position: Learnership Program Participant - Contact Center NQF Level 2
Contract Type: Fixed-term contract for 12 months
Duration: 54 to 60 weeks (including theoretical and practical training)
Responsibilities:
- Actively participate in the Contact Center NQF Level 2 learnership program.
- Attend and complete all required theoretical and practical training sessions.
- Develop skills and knowledge related to the contact center industry.
- Adhere to the program's rules and regulations and demonstrate professionalism.
- Embrace opportunities for personal and professional growth.
- Work on assigned campaigns within our organization.
- Contribute effectively to the success of the campaigns.
- Maintain regular attendance and punctuality.
- Uphold a high standard of customer service and professionalism.
Requirements:
- Minimum educational qualification: Matric (Grade 12) completion certificate.
- Age: Between 18 and 35 years old.
- Comfortable working night shifts as our campaigns are aligned with USA working hours.
- Excellent command of the English language, both verbal and written.
- Must have a documented disability.
- Ability to provide supporting medical notes or documentation that speak to your disability.
- Strong interpersonal skills and the ability to work well within a team.
- Demonstrated commitment to self-improvement and personal development.
- Basic computer literacy skills.
- Passionate about providing excellent customer service.
Benefits:
- Comprehensive training and development opportunities.
- Practical hands-on experience within a contact center environment.
- Opportunity for permanent employment upon successful completion of the learnership program.
- Competitive stipend of R4500 during the learnership period.
- Upon completion and placement on other campaigns, a salary will be offered that is aligned with the specific campaign's salary, incentives, and allowances.
- Salary offered differs from campaign to campaign but will be nothing less than R5000 excluding allowances and incentives.
Application Process:
- Interested candidates are required to submit their updated resumes
- Please include supporting medical notes or documentation that speaks to your disability.
- Shortlisted candidates will be contacted for further assessments and interviews.
Note: iContactBPO is an equal opportunity employer. We prioritize diversity and inclusion and encourage applications from individuals of all backgrounds.
Please note that this job specification is a general outline and may be subject to change based on the specific requirements of the learnership program and iContactBPO Business School.
Job Type: Learnership
Salary: R45,000.00 per month
Ability to commute/relocate:
- Houghton, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have a documented disability?
Education:
- High School (matric) (Required)
Language:
- english fluently (Required)
Shift availability:
- Night Shift (Required)
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