Customer Service Representative (FT)

 

Customer Service Representative - Work at Home after training

iQor Crestview is growing our team of call center agents! Our representatives will provide excellent service to our customers over the phone. Qualified applicants will have a stable work history in retail, food service or a call center environment.

This position is located onsite in our Crestview FL call center. Training will take place onsite for 6-8 weeks. Agents will transition to a Work-at-Home position after training.

Positions start at $16 per hour + opportunity to earn monthly bonuses!

Job Perks

• Monthly Bonuses
• Quarterly reviews and raises based upon performance
• Career Development and Management Training
• Travel and Entertainment Discounts
• Comfortable work environment – no standing for long hours

Other Benefits

• Full health benefits after 45 days
• Paid time off after 90 days
• 401K
• Tuition reimbursement
• Referral Incentive Program

Responsibilities

• Handle customer inquiries about lost or damaged devices
• Process device upgrades and resolve customer issues
• Engage with customers to understand their technology and promote protection/tech support solutions
• Maintain data accuracy and performance standards

Requirements

• 6 months customer service experience (call center, retail or food service).
• HS Diploma or GED/equivalent
• Computer literacy and typing skills of 25 words per minute
• Self-motivated and able to adapt and comprehend changes in business processes or procedures
• Criminal record check

Work-at-Home Requirements

• A dedicated workspace that is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
• We provide the equipment while you work for us.
• Internet
• Hardwired Cable or Fiber Optic connection (no wireless)
• The modem must be able to directly connect to PC or laptop during working hours.
• Minimum 25 Mbps download / Minimum 10 Mbps upload speed.

About iQor:

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.